Privacy Policy

1. Introduction

Welcome to the privacy policy of Rocks PR ("we", "us", or "our"). We respect your privacy and are committed to protecting your personal data. This privacy policy will inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from) and tell you about your privacy rights and how the law protects you.

2. Important Information and Who We Are

Controller

Rocks PR Ltd is the controller and responsible for your personal data.

Contact Details:

  • Rocks PR Ltd
  • contact@rockspr.com

You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.

3. The Data We Collect About You

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together follows:

  • Identity Data: includes first name, last name, username or similar identifier.
  • Contact Data: includes billing address, delivery address, email address and telephone numbers.
  • Technical Data: includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform.
  • Usage Data: includes information about how you use our website, products, and services.
  • Marketing and Communications Data: includes your preferences in receiving marketing from us and your communication preferences.

4. How We Use Your Personal Data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

  1. Performance of Contract: Where we need to perform the contract we are about to enter into or have entered into with you (e.g., shipping goods you bought).
  2. Legitimate Interest: Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
  3. Legal Obligation: Where we need to comply with a legal or regulatory obligation (e.g., keeping records for HMRC).

Purposes for which we will use your personal data

  • To register you as a new customer.
  • To process and deliver your order including: Manage payments, fees and charges; Collect and recover money owed to us.
  • To manage our relationship with you which will include: Notifying you about changes to our terms or privacy policy; Asking you to leave a review.
  • To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data).

5. Cookies

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.

6. Disclosures of Your Personal Data

We may have to share your personal data with the parties set out below for the purposes set out in paragraph 4 above.

  • External Third Parties: Service providers acting as processors based in the UK (or EEA) who provide IT and system administration services (e.g., Shopify, AWS, Google Analytics).
  • Professional Advisers: Acting as processors or joint controllers including lawyers, bankers, auditors and insurers.
  • Regulators: HM Revenue & Customs, regulators and other authorities acting as processors or joint controllers based in the United Kingdom.

7. International Transfers

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Whenever we transfer your personal data out of the UK, we ensure a similar degree of protection is afforded to it by ensuring specific contracts approved for use in the UK which give personal data the same protection it has in the UK (e.g., The International Data Transfer Agreement).

    8. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorized way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know.

9. Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

  • Example: By law we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they cease being customers for tax purposes.

10. Your Legal Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data. You have the right to:

  • Request access to your personal data (commonly known as a "data subject access request").
  • Request correction of the personal data that we hold about you.
  • Request erasure of your personal data.
  • Object to processing of your personal data where we are relying on a legitimate interest.
  • Request restriction of processing of your personal data.
  • Request the transfer of your personal data to you or to a third party.
  • Withdraw consent at any time where we are relying on consent to process your personal data.

If you wish to exercise any of the rights set out above, please contact us at contact@rockspr.com.

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Published

02/12/2025